Refund & Replacement

Here are a few rewritten versions of your Replacement/Refund policy, aiming for clarity, a more positive tone, and better organization:

Option 1 (Emphasizing Customer Satisfaction):

Our Commitment to Your Satisfaction: Replacements and Refunds

At RapBox, we take pride in the quality of our products and stand firmly behind our craftsmanship. If you encounter any defects or errors on our part, we’re committed to making it right with a complimentary replacement or a full refund.

When You’re Eligible for a Replacement or Refund:

We gladly offer replacements or refunds in the following situations:

Damaged or Poor Quality Print: If your item arrives with a damaged print or in poor condition.
Incorrect Item Received: If you receive the wrong design or product type.
Wrong Size Sent: If we shipped you an item in the wrong size compared to your order.
Delayed Delivery: If your order hasn’t arrived within 30 days for US addresses or 60 days for international addresses.
How to Request a Replacement or Refund:

Please reach out to our dedicated support team via email at support@rapboxstore.com. We’ll be happy to assist you promptly.

For Replacements (Defects or Errors): Please include a photograph of the received product, highlighting the defect or error. This helps us process your replacement efficiently and prevent similar issues in the future. Once our team reviews your claim, we’ll arrange a free replacement for you. Please note that replacement processing and delivery times are similar to our standard order timelines (3-7 business days for processing and 1-4 weeks for delivery).
For Refunds (Defects or Errors After Receipt): Once your claim is approved, a full refund will be processed back to your original payment method within 3-5 business days on our end, with potential additional processing time from your financial institution.
Situations Where Replacements or Refunds Are Not Offered:

We appreciate your understanding that we cannot offer replacements or refunds in the following cases:

Incorrect Size Chosen by Customer.
Package Missing Due to Incorrect Shipping Address Provided by Customer.
Customer Dislikes the Item Material (Polyester).
Order/Shipping Address Changes Requested After Printing and Shipment.
Unauthorized Returns (Without Prior Contact).
For All Other Inquiries:

Please email us at support@rapboxstore.com with any other requests. Our customer service team will review your claim. If approved, we will provide you with a return address. Please note that customers are responsible for return and exchange shipping costs. Allow 3-5 business days for the refund to appear after we receive your return. (Please be aware that unauthorized returns or items that have been washed, worn, or damaged will not be eligible for a refund or replacement and will be forfeited.)

Modifying or Cancelling Your Order:

You have a 12-hour window after placing your order to contact our customer service team for any modifications or cancellations. After this 12-hour period, your order will have entered production and cannot be changed. If a cancellation is possible, a refund will be processed back to your original payment method within 3-5 business days on our end, with potential additional processing time from your financial institution.

What to Do If Your Refund is Delayed:

If you haven’t received your refund, please first double-check your bank account. Then, contact your credit card company, as there may be a processing delay. Next, contact your bank. If you’ve completed these steps and still haven’t received your refund, please email us at support@rapboxstore.com.

Important Note on Incorrect Size Orders:

As each order is custom-printed specifically for you, we cannot offer refunds or exchanges due to incorrect sizing. We encourage you to utilize the size chart available on each product page to ensure the perfect fit. By choosing a size, you assume responsibility for that selection.

Handling Damaged or Incorrect Orders:

We strive for perfection, but in the rare event you receive a damaged item, a low-quality print, or the wrong product, we guarantee your 100% satisfaction. We will gladly offer a free replacement or a refund for the affected items. Simply email us atsupport@rapboxstore.com with your order number and a clear photo showing the issue (incorrect item, print quality, or damage), along with the QR code on the package. Our friendly support team will take care of it!

If Your Order Hasn’t Arrived:

If your US order hasn’t arrived within 30 days or your international order within 60 days (excluding the 3-7 day processing time), please contact our support heroes at support@rapboxstore.com for a full refund. Please note that this policy does not cover errors made by customers in providing incorrect shipping information or missed deliveries.

Sale Items:

Please note that only regular-priced items are eligible for refunds; sale items cannot be refunded.

Our Policy on Returns:

As your product is custom-printed just for you, we generally do not accept returns. However, if you encounter any issues with your purchase, please contact our support team at support@rapboxstore.com, and we will do our best to assist you. We will replace defective items or incorrect orders upon receiving a photograph clearly showing the problem and your order number.

Please do not return items without contacting us first or to the address on the package. We appreciate your understanding.

For a Replacement or Refund, Please Ensure:

You have contacted us within 14 days of receiving the product.
The product or the print is defective, OR the received product differs from your order.
Option 2 (More Concise and Direct):

Our Promise: Quality and Satisfaction – Replacements & Refunds

We’re committed to the quality of our RapBox products. If you experience any manufacturing defects or errors on our part, we’ll gladly provide a free replacement or a full refund.

When We’ve Got You Covered:

We offer replacements or refunds for:

Damaged or poorly printed items.
Incorrect items (design or product type).
Wrongly sized items (if we sent the wrong size).
Orders not received within 30 days (US) or 60 days (international).
Need a Replacement or Refund? Here’s How:

Email us at support@rapboxstore.com, and our support team will quickly assist you.

Replacements: Send a photo of the item and the issue. We’ll review it and send a free replacement (processing and delivery times apply).
Refunds: For approved claims (defects/errors after receipt), a refund will be processed to your original payment method within 3-5 business days (plus bank processing time).
What We Can’t Replace or Refund:

We appreciate your understanding regarding the following:

Incorrect size chosen by the customer.
Lost packages due to incorrect addresses provided by the customer.
Customer dissatisfaction with the material (Polyester).
Changes to orders/addresses after printing and shipping.
Returns made without prior notification.
Other Requests:

Email support@rapboxstore.com. If your claim is approved, we’ll provide a return address (customer pays return shipping). Refunds will be processed within 3-5 business days after we receive the return (unauthorized, washed, worn, or damaged returns won’t be eligible).

Order Changes or Cancellations:

Contact us within 12 hours of placing your order for modifications or cancellations. After 12 hours, orders enter production and cannot be changed. Cancellations will result in a refund to your original payment method within 3-5 business days (plus bank processing time).

Delayed Refunds:

If your refund is missing, check your bank account and contact your credit card company and bank. If still not received, email us at support@rapboxstore.com.

Sizing Issues:

As all items are custom-printed, we don’t offer refunds or exchanges for incorrect sizes chosen by the customer. Please refer to our size charts.

Damaged or Incorrect Orders (Our Mistake):

If you receive a damaged or incorrect item, email us at support@rapboxstore.com with your order number, a clear photo showing the issue, and the package QR code. We’ll gladly offer a free replacement or refund.

Lost Orders:

If your US order hasn’t arrived within 30 days or international within 60 days (excluding processing), email support@rapboxstore.com for a full refund (this doesn’t cover customer errors in shipping details or missed deliveries).

Sale Items:

Only regular-priced items are refundable.

Returns:

As items are custom-printed, we generally don’t accept returns. If you have an issue, contact support@rapboxstore.com with a photo and your order number, and we’ll do our best to help (replacement for defects or errors). We’re not responsible for refunds/exchanges for unauthorized returns. Don’t return items to the package address.

For Replacements/Refunds, Please Note:

Contact us within 14 days of receipt.
The issue is a defect, printing error, or incorrect item compared to your order.