Refund & Replacement

RapBox Replacement & Refund Policy

We stand behind our products. If your order has a defect or error, we’ll gladly offer a free replacement or full refund.

Eligible for Replacement or Refund:

• Damaged or poor-quality prints.

• Wrong item or size received.

• Order not received within 30 days (US) or 60 days (international).

How to Request: Email us at support@rapboxstore.com with your order number and a clear photo of the issue.

• Replacement: We’ll review and send a new item. Standard processing and shipping times apply.

• Refund: Approved refunds will return to your original payment method within 3–5 business days.

Not Covered:

• Incorrect size chosen by customer.

• Wrong shipping address provided.

• Dislike of material (Polyester).

• Changes after printing/shipping.

• Unauthorized returns.

Other Notes:

• Contact us within 14 days of receiving your order.

• Custom items cannot be returned unless defective.

• Sale items are non-refundable.

• Cancellations must be requested within 12 hours of ordering.

If your refund is delayed, please check with your bank or email us.